Terms and Conditions

Last Updated: May 2, 2025

1. Introduction

This platform is operated by Clam.AI Venture Pvt. Ltd. ("HobbyFi," "we," "our," or "us"). We provide hobby booking services ("Core Services") and community features ("Social Features"), collectively referred to as "Services" through our website (www.hobbyfi.in), vendor portal (partner.hobbyfi.in), and mobile applications (collectively, the "Platform").

This document ("Terms") establishes a legally binding agreement between you and HobbyFi. By registering an account or using our Platform, you accept these Terms in their entirety. If you disagree with any portion, please refrain from using our Platform or Services.

This electronic record complies with applicable information technology laws and does not require physical or digital signatures.

Your acceptance of these Terms includes acceptance of our Privacy Policy. You also consent to receive promotional communications from HobbyFi, which you may opt out of at any time.

2. Key Definitions

• Account: Your registered profile on our Platform.
• Booking Fee: The amount charged for reserving a hobby session.
• Convenience Fee: Fee charged by HobbyFi for use of our technology platform.
• Cancellation Fee: Charges applicable when canceling a booking.
• HobbyFi Pass: A digital or physical pass that grants access to specific activities.
• Total Fee: The combined sum of all applicable charges for a booking.
• Venue Membership: A plan purchased through our Platform for access to specific venue facilities.

3. Eligibility

You must be legally competent to enter into binding contracts under applicable laws to use our Services.

If your jurisdiction restricts platform usage based on age, your legal guardian will be bound by these Terms through your use.

4. Account Registration

4.1 Account Creation

To access certain features, you must register an account by providing accurate personal information as requested.

4.2 Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials
• All activities occurring under your account are your responsibility
• You must notify us immediately of any unauthorized account use
• We may suspend accounts if we suspect false information or security compromise
• Only one account per person is permitted

5. Service Usage

When using our Platform, you agree to:

• Use the Services only for personal, non-commercial purposes
• Provide accurate information when booking activities
• Comply with all applicable laws and regulations
• Not attempt to harm our Platform or networks
• Not create unauthorized accounts
• Not violate others' rights or engage in illegal activities
• Not use our Platform for sending unsolicited messages
• Maintain device and account security
• Follow venue-specific rules when participating in activities

HobbyFi reserves the right to terminate services for non-compliance with these Terms.

5.1 Special Features

• HobbyFi Pass: Grants access to specific activities subject to availability on a first-come, first-served basis.
• Venue Memberships: Subject to the specific terms outlined when purchasing.
• Community Features: Allow users to create and join activity groups.

HobbyFi may modify any feature terms with prior notification to users.

6. Booking Confirmation

Upon receiving your booking request, we will confirm or decline based on availability. You are responsible for checking confirmation details and notifying us immediately of any errors.

7. Payments

7.1 Fee Structure

• HobbyFi charges a Total Fee for each booking
• Additional charges may apply based on activity specifics
• All applicable taxes will be borne by you

7.2 Payment Methods

You may pay using:

• Credit/debit cards
• Digital wallets
• Net banking
• Cash (where applicable at venue)

8. Cancellation and Refund Policy

8.1 Vendor Cancellation Policies

HobbyFi does not set cancellation policies for third-party vendors. Each venue/activity provider establishes their own policy, which will be clearly displayed during booking.

8.2 Cancellation Types

Vendors choose one of the following cancellation policies:

1. Type A: 100% refund for any cancellation.
2. Type B:
   • 100% refund if cancelled before 24 hrs
   • 75% refund before 12 hrs
   • 50% refund before 3 hrs
3. Type C:
   • 100% refund before 24 hrs
   • 75% before 12 hrs
   • 50% before 6 hrs
   • 25% before 3 hrs

8.3 HobbyFi-Organized Events

For events organized directly by HobbyFi:

• All fees are non-refundable, non-transferable, and non-exchangeable
• If we cancel an event, you'll receive a refund in 7 days

8.4 Refund Processing

Refund processing may take 7-10 working days and may be subject to payment gateway charges.

9. Customer Support

For questions, concerns, or complaints, contact our Customer Support at support@hobbyfi.in.

Issues must be reported within 7 days of occurrence for guaranteed assistance. We will endeavor to respond within 7 working days.

10. Force Majeure

HobbyFi shall not be liable for any failure to perform obligations if performance is prevented by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.

11. Indemnification

You agree to defend, indemnify, and hold harmless HobbyFi, its affiliates, partners, and employees from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your misuse of the Platform
• Your infringement of third-party rights
• Content you provide to our Platform

12. Limitation of Liability

12.1 General Limitations

To the maximum extent permitted by law, HobbyFi shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, profits, or opportunity
• Service interruptions or technical issues
• Actions of third-party vendors or other users
• Damages resulting from your use of or inability to use our Services

12.2 Inherent Risks

You acknowledge that physical activities have inherent risks. By using our Services, you voluntarily assume all such risks. HobbyFi and its partners disclaim liability for injuries or damages occurring during activities.

12.3 Liability Cap

In no event shall our total liability exceed the amount you paid for the specific booking in question.

13. Intellectual Property

13.1 Ownership

HobbyFi owns all rights to:

• The Platform and Services
• All related logos, trademarks, and content
• Photos and videos taken during events

13.2 Limited License

We grant you a limited, non-exclusive, revocable license to use our Platform for personal, non-commercial purposes.

13.3 Restrictions

You may not:

• Modify or create derivative works of our Platform
• Reverse engineer our software
• Remove proprietary notices
• Use our intellectual property without permission

14. User Content

14.1 Content Ownership

You retain ownership of content you post, but grant HobbyFi a worldwide, royalty-free license to use, reproduce, and display such content.

14.2 Content Guidelines

When posting content, you must not:

• Share illegal, obscene, or defamatory material
• Violate intellectual property rights
• Share misleading information
• Harass or threaten others
• Upload malicious software

14.3 Event Photography

HobbyFi may capture photos or videos during events, which may be displayed on our Platform or social media. By participating in activities, you consent to such content creation and usage.

15. Term and Termination

15.1 Duration

This agreement remains in effect until terminated by either party.

15.2 Termination by You

You may terminate by deleting your account through the Platform.

15.3 Termination by HobbyFi

We may terminate or suspend your account with immediate effect if:

• You violate these Terms
• You misuse our Platform
• You engage in unethical or harmful behavior

15.4 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Provisions intended to survive termination will continue in effect.

16. Changes to Terms

HobbyFi reserves the right to modify these Terms at any time. Changes become effective upon posting to the Platform. Your continued use after changes indicates acceptance of the modified Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes shall first be resolved through amicable negotiation. If unresolved after 30 days, disputes will be settled through binding arbitration in Jaipur, Rajasthan, in accordance with the Arbitration and Conciliation Act, 1996.

18. Contact Information

For questions regarding these Terms, contact:

Clam.AI Venture Pvt. Ltd.
A-8 Sunder Singh Bhandari Nagar, Swej Farm
Jaipur, Rajasthan 302019, India

Email: partner@hobbyfi.in
Phone: +91 9079373299
Contact Person: Shreyansh Jaiswal